Support
1. Contact us
Email mike@useleadpilotai.com for any question about your account, a message you received, or the service generally. We aim to respond within one business day.
LeadPilot AI LLC, a New Jersey limited liability company. Monmouth County, New Jersey, USA.
2. SMS messaging program
LeadPilot AI operates an AI call-answering and appointment-booking service for home service businesses. We send four kinds of text message, all transactional: they follow from a call you placed to a business that uses LeadPilot AI, from a number you gave that business, or from your own LeadPilot AI account. We do not send marketing or promotional texts, and we do not buy, rent, or share number lists.
Appointment confirmations
If you called a phone line operated by LeadPilot AI on behalf of a business and booked an appointment, you receive a single confirmation text at the mobile number you provided during that call. Providing your number during the call in order to book is how you opt in. We do not add you to any list, and we do not text you again about that booking unless you contact us.
Call follow-ups
If you called a phone line operated by LeadPilot AI on behalf of a business and did not book an appointment, you may receive a single follow-up text at the number you called from, inviting you to call back so the business can help. Calling the business is how you opt in. You receive at most one follow-up per call, we do not add you to any list, and replying STOP stops them.
Messages from the business you called
A business you called may send you a follow-up itself through LeadPilot AI — for example to pick your appointment back up after a missed slot, or to answer a quote you asked about. These are written by the business, sent one at a time rather than on a schedule, and go to the number it has on file for you. They carry the same opt-out instruction as every other message, and replying STOP stops them.
Lead alerts to business owners
If you are a LeadPilot AI account holder, you receive operational alerts at the mobile number you supplied during onboarding: new inbound call leads, urgent or emergency leads, and periodic summaries of calls received. Frequency depends on how many calls your business receives.
3. Opting out and getting help
Reply STOP to any message to stop receiving texts from that number. You will receive one confirmation that you have been unsubscribed, and no further messages after that. Reply HELP for assistance, or email mike@useleadpilotai.com.
Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.
Business owners: opting out with STOP stops all texts to that number, including urgent and emergency lead alerts. If you want to change which alerts you receive rather than stop them entirely, email us instead.
4. Calls and recordings
Calls answered by LeadPilot AI may be recorded, and the AI assistant identifies itself as an AI when asked. Details on what we collect and how long we keep it are in our privacy policy.